ISP billing software features

#01

NOC & Network Monitoring

Full-featured Network Operations Center with real-time device monitoring, traffic graphs, instant alerts and integrated Zabbix support.

• Real-time uptime and downtime monitoring for all network devices
• MikroTik RouterOS live monitoring through the API, including PPPoE interface traffic
• Ping tests with SMS, email and Telegram alerts

#02

OLT & Fiber Management

Manage FTTH, GPON and EPON infrastructure, provision ONUs, monitor PON ports and track optical signal levels across 12+ OLT vendors.

• VSOL, Huawei, ZTE, BDCOM, DBC, Fiberhome, C-Data, Nokia, Raisecom, HIOSO, Syrotech and more
• ONU auto-discovery, provisioning and configuration templates
• PON port monitoring with optical RX and TX power levels

#03

Complaint & Ticketing System

End-to-end complaint management with categories, departments, priorities and SLA tracking, including customer self-service ticket creation.

• Complaint categories and department-based routing
• Priority levels, SLA tracking and acknowledgment workflow
• Customer self-service ticket creation through the web portal

#04

Inventory & Equipment Tracking

Track network equipment, serial numbers, stock levels, assignments and warranty dates across your infrastructure.

• Equipment catalog with serial numbers and categories
• Stock-in, stock-out and transfer management
• Assignment tracking from equipment to customer

#05

Subscriber Management

Manage the complete customer lifecycle from registration to suspension through a unified 360-degree subscriber profile.

• PPPoE and Hotspot user management with RADIUS integration
• MAC binding, IP assignment, speed, volume and time limits
• Package upgrades, downgrades and validity extensions

#06

VPN Management

Offer managed VPN services with server, address-pool, account and certificate provisioning from ISPbills.

• VPN server creation and configuration
• IP pool management for VPN address allocation
• OpenVPN certificate generation and CA management

#07

Automated Billing & Invoicing

Generate invoices automatically from subscriber packages, billing cycles and due dates with prepaid, postpaid, daily and monthly models.

• Automatic monthly invoice generation for thousands of subscribers
• Daily billing, subscription billing and advance payments
• VAT and tax collection with VAT profiles

#08

Operator & Reseller Management

Build a multi-tier distribution network with operators, sub-operators, NOC users and card distributors under separate billing profiles.

• Operator activation, suspension and deletion lifecycle
• Sub-operator management with separate billing profiles
• Granular NOC permissions with financial-data isolation

#09

Recharge Cards & Prepaid System

Generate, distribute and reconcile scratch-card based prepaid recharges through a dedicated distributor portal.

• Card batches with configurable denominations
• CSV and printable card downloads
• Distributor dashboard with customer search and recharge

#10

Accounting & Financial Reports

Full double-entry accounting with ledger, journal, accounts and financial statements for every transaction flowing through your ISP.

• General ledger and journal entry management
• Statements, balances and cash-in or cash-out recording
• Daily and monthly accounting reports

#11

GIS & Network Mapping

Plot subscribers, ONUs, routers, poles and cable routes on an interactive map with precise network and customer location data.

• Interactive subscriber and device pin placement
• ONU fanout view for every connected subscriber
• Fiber cable route drawing and pole mapping

#12

iPilot AI Terminal — Web & CLI

Give NOC engineers and administrators a plain-English AI terminal for network commands, subscriber queries, guided actions and operational insights.

• Subscriber lookup by name, phone, IP or username
• Live ping and traceroute from the panel
• Invoice generation and SMS dispatch in one command

#13

Customer Self-Care Portal

Give subscribers a branded, mobile-ready portal for bill payment, connection status, support tickets and account management.

• Online bill payment through bKash, Nagad, Stripe, SSLCommerz and more
• Invoice and payment-receipt PDF downloads
• Support ticket creation and tracking

#14

Notifications & Broadcast

Reach subscribers through SMS, email, WhatsApp, Telegram and in-app messaging with automatic event-driven triggers.

• Event-triggered SMS and email notifications
• Automatic due-date payment reminders
• WhatsApp gateway integration with broadcasts

#15

API & Developer Tools

Integrate ISPbills through REST APIs, managed API clients, event-driven webhooks and developer-ready reference material.

• REST API v1 and v2 with core-resource CRUD
• API client creation with key-based authentication
• HMAC-SHA256 signed webhook delivery

#16

Fair Usage Policy & Custom Pricing

Apply data caps and bandwidth throttling while supporting customer-specific prices, package migrations and subscription discounts.

• Fair Usage Policy creation and activation
• Bandwidth throttling after a data cap is exceeded
• Per-customer custom price overrides

#17

Dashboards & Business Intelligence

Role-focused dashboards combine administrative, NOC and business metrics with live widgets and exportable reports.

• Revenue, collection and subscriber statistics
• NOC network-health and device-status dashboard
• Active, billed, paid and suspended customer widgets

#18

FreeRADIUS & Authentication

Centralize authentication, authorization and accounting directly from the ISPbills administration panel.

• NAS management
• radcheck and radreply attribute configuration
• radgroupcheck and radgroupreply group policies