ISP Billing Software Features
ISPbills combines billing, CRM, NOC monitoring, RADIUS, OLT management, complaint ticketing, inventory, VPN, recharge cards, and 50+ modules into a single platform purpose-built for Internet Service Providers.
NOC & Network Monitoring
Full-featured Network Operations Center with real-time device monitoring, traffic graphs, and instant alerts. Integrated Zabbix support for enterprise-grade monitoring.
- ✓Real-time uptime / downtime monitoring for all network devices
- ✓MikroTik RouterOS live monitoring via API (PPPoE interface traffic)
- ✓Ping tests with SMS / email / Telegram alerts
- ✓Bandwidth graphs & RRD performance graphing
- ✓Network topology visualization (custom nodes & links)
- ✓Zabbix server integration — hosts, problems & monitoring dashboard
OLT & Fiber Management
Manage your entire FTTH / GPON / EPON infrastructure. Provision ONUs, monitor PON ports, track optical signal levels — supporting 12+ OLT vendors including VSOL, Huawei, ZTE, BDCOM, DBC, Fiberhome and more.
- ✓Multi-vendor OLT support: VSOL, Huawei, ZTE, BDCOM, DBC, Fiberhome, C-Data, Nokia, Raisecom, HIOSO, Syrotech and more
- ✓ONU auto-discovery, provisioning & configuration templates
- ✓PON port monitoring with optical RX/TX power levels
- ✓Ubiquiti & Cambium device management modules
- ✓VPN server management with certificate provisioning
- ✓Walled garden configuration for unauthenticated users
FreeRADIUS & Authentication
Deep FreeRADIUS integration for centralized authentication, authorization and accounting (AAA) directly from the ISPbills admin panel.
- ✓NAS (Network Access Server) management
- ✓radcheck & radreply attribute configuration
- ✓radgroupcheck & radgroupreply for group policies
- ✓radacct — accounting records & session tracking
- ✓radpostauth — post-authentication logging
- ✓PPPoE & Hotspot authentication with CoA support
Complaint & Ticketing System
End-to-end complaint management with categories, departments, priority levels and SLA tracking. Customers can raise tickets from the self-care portal.
- ✓Complaint categories & department-based routing
- ✓Priority levels, SLA tracking & acknowledgment workflow
- ✓Customer self-service ticket creation via web portal
- ✓Archived complaints & complaint statistics dashboard
- ✓SMS, email & push notifications on status changes
- ✓Complaint reports with resolution-time analytics
Inventory & Equipment Tracking
Track every piece of network equipment with serial numbers, stock levels, assignments and warranty dates across your entire infrastructure.
- ✓Equipment catalog with serial numbers & categories
- ✓Stock-in, stock-out & transfer management
- ✓Assignment tracking (which ONU is at which customer)
- ✓Purchase history & vendor management
- ✓Wire / fiber tracking & verification
- ✓Warranty tracking & maintenance scheduling
Subscriber Management
Manage the full customer lifecycle from registration to suspension. Assign packages, IP addresses, MAC bindings, bandwidth and volume limits — all from a 360° customer profile.
- ✓PPPoE & Hotspot user management with RADIUS integration
- ✓MAC binding, IP assignment & speed / volume / time limits
- ✓Package change, upgrade, downgrade & validity extension
- ✓Customer web portal for self-service (bill pay, tickets, usage)
- ✓Bulk import (CSV), bulk edit & global search
- ✓Deleted customer recovery & full change-log audit trail
VPN Management
Offer VPN services to your subscribers. ISPbills manages VPN servers, IP pools, accounts and certificates with automated provisioning.
- ✓VPN server creation & configuration
- ✓IP pool management for VPN address allocation
- ✓OpenVPN certificate generation & CA management
- ✓Encrypted CA storage (AES-256) on server records
- ✓Client configuration file (.ovpn) export
- ✓Usage tracking & connection logging
Automated Billing & Invoicing
Generate invoices automatically based on subscriber packages, billing cycles and due dates. Supports daily, monthly, prepaid and postpaid billing with 20+ payment gateways.
- ✓Auto-generate monthly invoices for thousands of subscribers
- ✓Daily billing, subscription billing & advance payment support
- ✓VAT / tax collection & VAT profile management
- ✓Payment verification, ledger entries & journal accounting
- ✓Auto-debit, credit limit management & exchange balance tracking
- ✓Daily, monthly & custom-period revenue reports
Operator & Reseller Management
Build a multi-tier distribution network. Manage operators, sub-operators, NOC users and card distributors with separate billing profiles and configurable permissions.
- ✓Operator CRUD with activate / suspend / delete lifecycle
- ✓Sub-operator management with separate billing profiles
- ✓NOC user management with granular permissions — no financial data access
- ✓Operator income tracking, summaries & payment statements
- ✓Master package & operator package management
- ✓Card distributor portal with recharge & bill-pay capabilities
- ✓Yearly distributor payment reports & commission tracking
Recharge Cards & Prepaid System
Generate, distribute and manage scratch-card based prepaid recharges. Built-in card distributor portal with full download and payment reconciliation.
- ✓Card batch creation with configurable denominations
- ✓Card download in CSV / printable formats
- ✓Distributor dashboard with customer search & recharge
- ✓Pay-bill by distributor with payment history
- ✓Distributor payment reconciliation & yearly reports
- ✓Hotspot recharge & package change via cards
Accounting & Financial Reports
Full double-entry accounting with ledger, journal, accounts, and financial statements. Track every transaction flowing through your ISP.
- ✓General ledger & journal entry management
- ✓Account statements, balance tracking & cash-in/out recording
- ✓Daily & monthly accounting reports
- ✓Subscription payment & billing reports
- ✓VAT collection tracking & VAT profiles
- ✓Income vs. expense comparison & analysis
Customer Self-Care Portal
Empower subscribers with a branded web portal for bill payments, connection status, support tickets and account management.
- ✓Online bill payment via bKash, Nagad, Stripe, SSLCommerz & more
- ✓View / download invoices and payment receipts (PDF)
- ✓Raise & track support tickets from the portal
- ✓View bandwidth usage, connection status & package details
- ✓Package upgrade / downgrade requests
- ✓Mobile-responsive design for smartphone access
Notifications & Broadcast
Multi-channel notification engine supporting SMS, Email, WhatsApp, Telegram and in-app messaging with automated triggers.
- ✓Event-triggered SMS & email notifications
- ✓Due-date payment reminders (automated)
- ✓WhatsApp gateway integration with broadcast
- ✓Telegram emergency notification channel
- ✓Payment link broadcast via SMS & email
- ✓Custom email templates with event mapping
API & Developer Tools
RESTful API (v1 & v2) with 200+ endpoints for programmatic access. API client management with key-based authentication and HMAC-signed webhooks.
- ✓REST API v1 & v2 with full CRUD for core resources
- ✓API client creation with key-based authentication
- ✓Webhook endpoints with HMAC-SHA256 signature verification
- ✓Event-driven webhook delivery (customer, payment, network)
- ✓OpenAPI documentation & Postman collection
- ✓Intercom integration for live chat support
Fair Usage Policy & Custom Pricing
Implement bandwidth throttling after data caps with Fair Usage Policies. Create custom pricing per customer and configure subscription discounts.
- ✓Fair Usage Policy (FUP) creation & activation
- ✓Bandwidth throttling after data cap exceeded
- ✓Custom price per customer override
- ✓Package replacement (bulk migrate subscribers)
- ✓Subscription discount & policy management
- ✓Custom field attributes for packages
Dashboards & Business Intelligence
Multiple dashboards for different roles — admin overview, NOC operations, and business metrics with real-time widgets.
- ✓Admin dashboard with revenue, collection & subscriber stats
- ✓NOC dashboard with network health & device status
- ✓Active / billed / paid / suspended customer widgets
- ✓Top 10 bandwidth-consuming users ranking
- ✓Daily / weekly / monthly report generation
- ✓Exportable reports in CSV / PDF formats
ISPbills by the Numbers
50+
Feature Modules
20+
Payment Gateways
30+
SMS Gateways
200+
API Endpoints
Ready to Transform Your ISP Business?
Join hundreds of ISPs across Bangladesh and South Asia who trust ISPbills to manage their operations. Start your free trial today — no credit card required.