ISP Billing Software Terms of Service

By accessing or using the ISPbills platform, website, APIs, mobile applications, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not access or use the Service.

• •These Terms constitute a legally binding agreement between you ("User", "you", or "your") and ISPbills ("Company", "we", "us", or "our").
• •By creating an account, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.
• •Your continued use of the Service after any modifications to these Terms constitutes acceptance of the updated Terms.
• •We recommend reviewing these Terms periodically to stay informed of any changes.

ISPbills is a comprehensive cloud-based platform designed specifically for Internet Service Providers (ISPs). Our Service provides an integrated suite of tools for managing every aspect of ISP operations:

• •Subscriber Management — Complete lifecycle management for ISP customers including registration, KYC verification, package assignment, and account administration.
• •Automated Billing & Invoicing — Recurring invoice generation, payment processing via multiple gateways (bKash, Nagad, SSLCommerz), and automated collection reminders.
• •CRM & Ticketing — Customer relationship management with built-in complaint tracking, support ticket workflows, and communication tools.
• •Network Management — Integration with MikroTik routers, OLT/ONU fiber equipment, FreeRADIUS authentication, and real-time NOC monitoring dashboards.
• •Accounting & Reporting — Financial reports, revenue analytics, expense tracking, and business intelligence dashboards.
• •Operator & Reseller Management — Multi-tier hierarchies for managing sub-operators, resellers, and their subscriber bases.
• •API & Developer Tools — RESTful APIs with 200+ endpoints for custom integrations and third-party service connectivity.

To access the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the security and confidentiality of your account:

• •You must provide truthful and accurate information during registration, including your business name, contact details, and any required identification documents.
• •You are solely responsible for maintaining the confidentiality of your account credentials, including passwords, API keys, and access tokens.
• •You must immediately notify ISPbills of any unauthorized access to or use of your account.
• •You are responsible for all activities that occur under your account, whether or not you have authorized such activities.
• •You must not share your account credentials with unauthorized individuals or allow multiple people to use a single-user account.
• •You must ensure that all users you authorize to access the Service through your account comply with these Terms.
• •We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

ISPbills offers tiered subscription plans to accommodate ISPs of all sizes. By subscribing to a paid plan, you agree to the following billing terms:

• •Subscriptions are billed on a monthly or annual basis, as selected at the time of purchase. Annual plans are billed upfront.
• •All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities, which you are responsible for paying.
• •We reserve the right to adjust pricing with at least 30 days’ advance written notice. Price changes will take effect at your next billing cycle.
• •Failed payments may result in service suspension. You will be given a 7-day grace period to update your payment information before access is restricted.
• •Refunds are handled on a case-by-case basis. Monthly subscriptions are generally non-refundable once the billing period has begun.
• •Downgrading your plan may result in loss of access to certain features. Data associated with premium features will be retained for 90 days.

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:

• •Using the Service to store, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• •Attempting to gain unauthorized access to any part of the Service, other user accounts, computer systems, or networks connected to the Service.
• •Interfering with or disrupting the integrity, performance, or availability of the Service or its underlying infrastructure.
• •Using automated scripts, bots, or scrapers to access the Service in a manner that exceeds reasonable usage or imposes an unreasonable load on our systems.
• •Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Service.
• •Reselling, sublicensing, or redistributing the Service or any part thereof without our explicit written consent.
• •Using the Service to send unsolicited bulk communications (spam) or engage in any form of network abuse.
• •Uploading or transmitting viruses, malware, or any other malicious code that may harm the Service or its users.
• •Impersonating any person or entity, or falsely claiming an affiliation with any person or entity.

The Service and its original content, features, functionality, and underlying technology are and shall remain the exclusive property of ISPbills and its licensors:

• •The ISPbills name, logo, and all related trademarks, service marks, and trade names are the property of ISPbills. You may not use them without our prior written permission.
• •All software, code, algorithms, designs, graphics, documentation, and other materials comprising the Service are protected by copyright, trademark, patent, and other intellectual property laws.
• •Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business operations during the subscription term.
• •You retain full ownership of all data you upload to or create within the Service. We claim no intellectual property rights over your content.
• •You grant ISPbills a limited license to use, process, and store your data solely for the purpose of providing and improving the Service.
• •Any feedback, suggestions, or ideas you provide regarding the Service may be used by ISPbills without any obligation to compensate you.

Your privacy is critically important to us. Our handling of personal data and subscriber information is governed by our comprehensive Privacy Policy:

• •We collect, process, and store data in accordance with our Privacy Policy and applicable data protection laws including GDPR provisions.
• •Your ISP subscriber data is isolated using strict multi-tenant architecture. No other ISP operator can access your data.
• •All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3 protocols.
• •We implement automated daily backups with point-in-time recovery to protect against data loss.
• •We will not sell, trade, or rent your personal information or subscriber data to third parties.
• •In the event of a data breach affecting your account, we will notify you within 72 hours as required by applicable regulations.
• •Upon termination of your account, you may request a full export of your data. We will retain your data for 90 days post-termination before permanent deletion.

ISPbills strives to provide reliable, high-performance service. While we do not guarantee specific uptime percentages, we invest in infrastructure designed for high availability:

• •Scheduled maintenance windows will be communicated in advance via email and in-app notifications, and will be performed during off-peak hours whenever possible.
• •Downtime may occur due to maintenance, hardware failures, software updates, or factors outside our reasonable control (force majeure events, third-party service outages, customer-side network issues).
• •Historical data (SMS records, payment logs, session data) is retained for one year. Customer data is only accessible to the owning ISP operator.
• •We do not sell or share customer data with third parties except as required by law. A 30-day recovery window is available before permanent deletion.

To the maximum extent permitted by applicable law, ISPbills and its officers, directors, employees, agents, and affiliates shall not be liable for:

• •Any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities.
• •Any damages arising from interruption of service, loss of data, unauthorized access to your account, or any conduct of third parties on the Service.
• •Any liability exceeding the total amount you paid to ISPbills during the twelve (12) months immediately preceding the event giving rise to the claim.
• •Any damages resulting from your failure to maintain the security of your account credentials or to comply with these Terms.
• •Any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material that may affect your equipment or data.

Either party may terminate the service relationship under the following conditions:

We reserve the right to modify these Terms at any time. When changes are made, we will take the following steps to ensure transparency:

• •We will update the "Last Updated" date at the top of this page to reflect the most recent revision.
• •For material changes that significantly affect your rights or obligations, we will provide at least 30 days’ advance notice via email and in-app notification.
• •Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
• •If you do not agree with the modified Terms, you must discontinue use of the Service and cancel your subscription before the changes take effect.
• •We will maintain an archive of previous versions of these Terms, available upon request.

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh, without regard to its conflict of law provisions:

• •Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.
• •Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.
• •If negotiation fails, disputes may be referred to mediation or arbitration under the Arbitration Act of Bangladesh before escalation to the courts.
• •Nothing in these Terms shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction.
• •If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If you have any questions, concerns, or feedback regarding these Terms of Service, please do not hesitate to contact us: