Terms of Service

01Agreement and eligibility

These Terms of Service (“Terms”) govern access to ISPbills websites, hosted software, APIs, applications, support, trials, and related services (collectively, the “Services”). “ISPbills,” “we,” and “us” refer to the ISPbills contracting party identified in your Order Form or invoice. “Customer” and “you” refer to the person or organization accepting these Terms.

By creating an account, placing an order, accepting an Order Form, or using the Services, you agree to these Terms. You confirm that you are legally able to contract and, when acting for an organization, that you have authority to bind it. A signed Order Form, data-processing agreement, or negotiated contract controls where it expressly conflicts with these Terms.

02Accounts and authorized users

You are responsible for accurate registration information, authorized-user access, role assignments, API clients, passkeys, passwords, and activity performed through your account. Keep credentials confidential, use multi-factor authentication where available, and notify [email protected] promptly of suspected compromise.

• Grant only the permissions each user needs.
• Remove access promptly when a user’s role or employment changes.
• Do not share individual credentials or bypass authentication controls.
• Maintain current administrative and billing contact details.

03Acceptable use

You may use the Services only for lawful ISP, telecom, enterprise-network, billing, support, and related business operations. You must not use the Services to violate law or third-party rights; distribute malware or unsolicited bulk messages; gain unauthorized access; probe or disrupt systems without permission; evade usage limits; misrepresent identity; or copy, resell, reverse engineer, or create derivative works except where an applicable law cannot restrict that activity.

Security research must follow written authorization from ISPbills. Suspected vulnerabilities should be reported through the process described on our Security page.

04Customer data and instructions

As between the parties, Customer retains ownership of data submitted to the Services, including subscriber records, invoices, network inventory, telemetry, configurations, tickets, and files (“Customer Data”). Customer grants ISPbills a limited right to host, copy, transmit, process, back up, and display Customer Data only as needed to provide, secure, support, and improve the Services, comply with documented instructions, or meet legal obligations.

Customer is responsible for the lawfulness, accuracy, and necessary notices or permissions for Customer Data. When Customer Data includes subscriber or end-user personal data, Customer normally acts as controller and ISPbills acts as processor or service provider. Additional processing terms may be documented in a data-processing agreement.

05Connected networks and automation

Some features connect to routers, OLTs, RADIUS, DNS, BGP, flow collectors, payment systems, messaging services, or other infrastructure. By connecting a device or enabling an action, Customer confirms it owns or is authorized to operate that system and instructs ISPbills to perform the selected reads, writes, configuration changes, announcements, filters, suspensions, restorations, or other workflows.

Customer must not connect address space, devices, credentials, or systems it is not authorized to monitor or modify.

06Plans, trials, and subscriptions

Plan features, usage allowances, subscriber counts, add-ons, deployment model, support level, and term are shown at checkout or in the applicable Order Form. Trials and free plans may have reduced limits and may end or change as disclosed when activated. A no-payment-method trial does not automatically create a paid plan or invoice unless the activation screen or Order Form clearly says otherwise and Customer affirmatively agrees.

Paid subscriptions renew for the stated billing period until cancelled. Usage may be measured by active subscribers, connected services, capacity, or another metric described in the plan. Customer must keep measurements and billing information accurate.

07Fees, taxes, and payment

Customer will pay the fees, currency, taxes, and payment schedule displayed at checkout or stated in an Order Form. Unless stated otherwise, recurring fees are billed in advance and usage-based charges in arrears. Customer is responsible for applicable taxes other than taxes on ISPbills income. Bank, conversion, gateway, withholding, and similar charges are Customer’s responsibility where lawful.

Fees are non-refundable except as required by law or expressly stated in an Order Form or refund policy. Plan changes, credits, and proration apply only when shown in the relevant checkout or agreement. Customer must raise a good-faith billing dispute promptly and continue paying undisputed amounts.

08Suspension and service protection

We may limit or suspend affected access when reasonably necessary to address overdue undisputed charges, account compromise, material breach, unlawful use, an urgent security or network risk, harm to other customers, or a legal requirement. Where practical, we will provide notice and an opportunity to remedy the issue. Emergency action may be immediate.

Suspension is scoped where reasonably possible and does not cancel amounts already due. We will restore access after the reason for suspension is resolved, subject to technical and contractual requirements.

09Third-party services

The Services may interoperate with Microsoft Azure, Intercom, Zendesk, payment gateways, messaging providers, social sign-in providers, network vendors, and other third parties. Their services, availability, data practices, fees, and terms are controlled by them. Customer authorizes data exchange when it enables an integration and is responsible for maintaining the third-party account and permissions.

ISPbills is not responsible for a third-party service outside our control, but we remain responsible for our obligations when a provider acts as our subprocessor.

10Support, availability, and changes

Support channels, response targets, maintenance notice, and service levels depend on the purchased plan or Order Form. Managed cloud workloads are hosted on Microsoft Azure. Any Azure-aligned infrastructure commitment depends on the Azure services, region, redundancy design, and agreement used; it is not a blanket guarantee for every feature or self-hosted deployment. See our Security page and Service Access page.

We may update the Services to improve security, reliability, compliance, or functionality. We will use reasonable efforts to communicate material reductions to paid functionality. Beta, preview, and evaluation features may change or be discontinued and are provided without a service-level commitment unless agreed otherwise.

11Ownership and license

ISPbills and its licensors retain all rights in the Services, software, designs, documentation, trademarks, and underlying technology. Subject to these Terms and payment of applicable fees, Customer receives a limited, non-exclusive, non-transferable right to use the Services during the subscription term for its internal operations and authorized customer-facing workflows.

If Customer provides feedback, it grants ISPbills a perpetual, worldwide, royalty-free right to use that feedback without identifying Customer or disclosing Customer Data.

12Confidentiality

Each party may receive non-public business, technical, security, pricing, or customer information from the other. The receiving party will use confidential information only for the relationship, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations. This does not cover information lawfully public, already known without restriction, independently developed, or properly received from another source.

A legally required disclosure may be made after notice where permitted and with reasonable efforts to limit the disclosure.

13Warranties and disclaimers

We warrant that paid Services will materially perform as documented under normal authorized use. Customer’s exclusive remedy for a verified breach is reasonable correction or, if correction is not commercially reasonable, termination of the affected Service and a prorated refund of prepaid unused fees for that Service.

Except for express commitments in an Order Form and to the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. ISPbills does not warrant that automated recommendations or network actions will be suitable without Customer review.

14Liability and indemnity

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility. Except for payment obligations, infringement or misuse of intellectual property, confidentiality breaches, fraud or wilful misconduct, and liabilities that law does not allow to be limited, each party’s total liability arising from the Services will not exceed fees Customer paid for the affected Services during the twelve months before the event giving rise to the claim.

Customer will defend and indemnify ISPbills against third-party claims arising from unlawful Customer Data, Customer’s unauthorized network activity, or Customer’s material violation of these Terms, subject to prompt notice and Customer control of the defence. ISPbills may participate with its own counsel.

15Termination and data export

Customer may cancel as described in the account, checkout, or Order Form. Either party may terminate for an uncured material breach after reasonable written notice, or immediately if the other party ceases business or enters insolvency proceedings where permitted by law.

Before termination, Customer should export needed data using available tools or request assistance. After termination, access ends and Customer Data is deleted or anonymized according to our retention schedule, backup rotation, legal duties, and any agreed export period. Sections that by nature should survive—including payment, ownership, confidentiality, disclaimers, liability, and dispute provisions—remain effective.

16Governing law and notices

The governing law, contracting entity, and dispute forum stated in an Order Form control. If none is stated, these Terms are governed by the laws of Bangladesh, without regard to conflict-of-law rules, and the courts located in Dhaka have exclusive jurisdiction. Before filing a claim, the parties will attempt in good faith for thirty days to resolve the issue through their business contacts.

Notices to ISPbills may be sent to [email protected] or submitted through our Contact page. We may send notices to the administrative or billing contact in Customer’s account. We may update these Terms prospectively; material changes will be announced through the Service, email, or this page. Continued use after the effective date constitutes acceptance where permitted by law.