ISPBillsProduct guide
ISPBills
Documentation index for ISPBills — the all-in-one ISP management platform
On this page
ISPBills is an all-in-one ISP operations platform for billing, customer management, network monitoring, complaints, notifications, and financial reporting. It supports PPPoE, hotspot, static IP, and FTTH service models out of the box.
Start here
- New to ISPBills? Follow the Getting Started guide to set up your first router and customer.
- Explore the full platform in Features.
- Review setup requirements in Prerequisite.
- Try it live with Demo and Registration.
- Selling ISPbills under your own brand? Start with the Partner Workspace guide.
Overview
ISPBills covers every stage of ISP operations — from onboarding a subscriber to collecting payments and monitoring network health. A single dashboard ties together customers, routers, billing, and support.
Core capabilities
| Area | What it does |
|---|---|
| Billing & payments | Recurring invoices, online payments (bKash, Nagad, SSL Commerz, and more), recharge cards, and reseller settlements |
| Customer management | PPPoE, hotspot, and static-IP subscribers with custom fields, zones, and device tracking |
| Network monitoring | MikroTik, Ubiquiti, Cambium, OLT/ONU management, NOC dashboard, and topology mapping |
| Notifications | SMS and WhatsApp alerts for due dates, expirations, events, and broadcasts |
| Reseller operations | Multi-tier reseller model with prepaid/postpaid billing and card distributors |
| Accounting | Accounts receivable/payable, daily and monthly reports, income vs. expense analysis |
| Complaint management | Department-based ticket tracking with categories and reporting |
| Integrations | REST API (v1 + v2), webhooks, Zabbix, WhatsApp, email, and VPN provisioning |
| Security | Two-factor authentication, operator action logs, and full audit trails |
| Mobile app | Android app for field operations — customer lookup, payments, complaints, and monitoring |
Documentation sections
Getting started
- Features — Full feature matrix
- Core Values — Our guiding principles
- Getting Started — Step-by-step setup guide
- Prerequisite — System and network requirements
- Demo and Registration — Try ISPBills live
Operations and access
- Partner Workspace — Brand, price, sell and support independent ISP accounts
- Dashboard — Key metrics at a glance
- NOC Panel — Dedicated workspace for network operations staff
- NOC Dashboard — Real-time network operations centre
- Resellers and Managers — Multi-tier operator management
- Roles and Permissions — Role hierarchy, access levels, and permission reference
Network and packages
- Routers and Packages — Router setup, PPP profiles, IP pools, and bandwidth packages
- Hotspot — Captive portal and WiFi-zone configuration
Customers and billing
- Customers — Customer types, actions, zones, and device management
- Bills and Payments — Billing profiles, invoices, and payment verification
- Recharge Card — Voucher PIN system for self-service top-ups
Accounts and finance
- Accounts — Receivables, payables, and financial reports
- Income and Expenses — Revenue and cost tracking
Communication and support
- SMS and Notifications — SMS, broadcasts, and automated alerts
- Integrations — Third-party service connections
- API Management — REST API reference (v1 and v2)
- Complaint Management — Support ticket system
- Monitoring — Device and infrastructure monitoring
- Logs — Activity, router, authentication, and suspension logs
- Automation — Scheduled billing, notifications, network sync, and maintenance
- Mobile App — Android app for field teams
Configuration and support
- Settings — ISP profile, payment gateways, SMS, VAT, and 2FA
- Pricing — Subscription plans
- FAQ — Frequently asked questions
- Support Programme — Support tiers and SLAs
- Contact — Reach the ISPBills team
Need help applying this guide?Browse related guidance or ask the support team for help.