Managed cloud hosting
Azure trust information ↗
Microsoft Azure
Managed ISPbills cloud workloads are hosted on Microsoft Azure infrastructure.
Security & Reliability
ISP Billing Software Security
Your ISP data deserves strong protection. ISPbills combines encrypted connections, automated backup workflows, scoped access, audit records, and deployment options built for reliable operations.
Azure
Managed hosting
Managed cloud workloads run on Microsoft Azure
Aligned
Uptime commitment
Follows the applicable Microsoft Azure service SLA
Daily
Data backup
Automated backup workflows
< 4 hrs
Recovery target
Maximum disaster recovery target
< 24 hrs
Support response
Standard support response target
Tenant-scoped
Data isolation
Access boundaries for every ISP
Managed service foundation
Cloud, support, and ticket security you can identify.
ISPbills uses established service providers for managed hosting and customer assistance, with clear boundaries for availability and deployment responsibility.
Secure customer support
Intercom
Live support conversations and customer communication are delivered through Intercom.
Secure ticket handling
Zendesk
Formal support cases and tracked ticket workflows are handled through Zendesk.
Availability commitment
Read Microsoft Azure SLAs ↗
Azure-aligned SLA
Managed infrastructure uptime follows the SLA applicable to the Azure services and architecture used.
How the uptime commitment worksISPbills does not advertise a managed-infrastructure guarantee above the applicable Microsoft Azure commitment. The exact SLA depends on the Azure services, region, redundancy design, maintenance terms, and customer order. Self-hosted deployments depend on infrastructure operated by the customer.
Azure status ↗
Security infrastructure
Protection across every operational layer
From authentication and tenant scoping to backups and audit records, security controls are integrated throughout subscriber, billing, and network workflows.
Enterprise-grade encryption
Subscriber data, billing records, credentials, and network operations are protected using modern encryption controls in transit and at the infrastructure layer.
- TLS 1.3 for supported web connections
- Encrypted database connections
- Secure credential and API-key handling
- Infrastructure-level encryption at rest
Automated backup operations
Backup workflows support routine recovery planning, retention policies, and restoration procedures for managed deployments.
- Automated daily backup workflows
- Configurable retention policies
- Recovery procedures and restoration support
- Deployment-aware backup destinations
High-availability design
Managed infrastructure is designed to reduce single points of failure. Availability depends on the selected deployment and scheduled maintenance is communicated in advance.
- Health monitoring and operational alerts
- Load-balanced deployment support
- Public service-status monitoring
- Scheduled maintenance notifications
Flexible hosting architecture
Choose managed cloud or self-hosted deployment based on operational, performance, and data-residency requirements.
- Cloud and self-hosted options
- Regional deployment flexibility
- CDN delivery for static assets
- Capacity planning for peak demand
Privacy and GDPR readiness
ISPbills includes privacy-oriented controls that help operators respond to data access, portability, retention, and deletion requirements.
- Data export and portability workflows
- Data deletion capabilities
- Consent and communication controls
- Support for data-processing agreements
Tenant-scoped data isolation
Application records are scoped by ISP, group, site, and operator boundaries so users only access data permitted for their tenant and role.
- Tenant-aware application queries
- Group, site, and operator scoping
- Role-based access control
- Separate authentication contexts
Security audit logs
Administrative, router, device, and operator actions can be recorded with the context needed for operational review and incident investigation.
- Administrative activity records
- Router and device action logs
- User and operator attribution
- Review and export workflows
Access control and 2FA
Fine-grained permissions and separate authentication guards control access across administrators, API clients, distributors, and customers.
- Two-factor authentication support
- Granular role permissions
- Separate web and API authentication
- Session management controls
Compliance & assurance
Controls that support responsible operations
These platform capabilities help ISP teams implement their own security, privacy, and compliance programs. They do not represent third-party certification unless explicitly stated in an agreement.
GDPRReady
TLS 1.3In transit
2FAAccess control
RBACPermissions
AuditLogging
TenantScoping
Responsible disclosure
Contact Security Team
Report a security concern
Send suspected vulnerabilities to [email protected] with reproduction details. The security team will acknowledge and investigate the report.
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