Customer OperationsOperator runbook

Devices

Get help
On this page

The Devices page is a simple inventory of your network devices — equipment such as routers, OLTs, switches, or Cambium radios. Each device is recorded with a name and a physical location so your team keeps a single reference list of deployed hardware.

This page is not where customer device MAC addresses are managed. To bind, change, or remove a customer’s device MAC, use the customer’s own actions (Edit MAC address / Remove MAC binding) or bind MACs in bulk from live sessions. See Customer Actions and Bulk Operations.


Accessing Devices

Navigate to Customers > Devices in the left sidebar. The list shows every device registered under your account, sorted by name.


Devices List

Column Description
# Row number / device ID.
Name The device’s name or label.
Location Where the device is installed.
Actions Edit or delete the device.

Adding a Device

  1. On the Devices page, click Add Device.
  2. Enter the device Name and Location.
  3. Provide the device’s Latitude and Longitude (valid map coordinates: latitude between -90 and 90, longitude between -180 and 180).
  4. Click Save. The device is added to your inventory.

Editing or Removing a Device

Use the row actions to edit a device’s details or delete it from the inventory. You can only edit or remove devices that belong to your own account.

Need help applying this guide?Browse related guidance or ask the support team for help.