Customer OperationsOperator runbook

Distributor Payments

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Overview

The Distributor Payments section is used to record cash settlements received from card distributors. When a distributor sells recharge cards, they collect cash from customers and hold it. Periodically, the distributor pays this amount (minus their earned commission) to their parent operator or admin. This payment must be recorded in ISPbills to keep the distributor’s balance accurate.


Business Flow

Distributor sells cards → Collects cash from customers
       ↓
Distributor holds the cash
       ↓
Distributor periodically settles with parent operator/admin
       ↓
Admin/Reseller records the cash received → Distributor balance updated

Recording a Payment from a Distributor

  1. Navigate to Recharge Card > Distributor Payments.
  2. Click “New Payment” or “Record Payment”.
  3. Fill in the following details:
Field Description
Distributor Select the card distributor making the payment
Amount The cash amount received (must be greater than zero)

The payment date is recorded automatically as the current date; there is no separate date or notes field on this form.

  1. Click Save. The recorded amount reduces the distributor’s outstanding balance, is added to your operator income and self-account ledger, and an SMS payment confirmation is sent to the distributor’s mobile number.

Viewing Payment History

The Distributor Payments list shows all recorded cash receipts for each distributor:

Column Description
Distributor The distributor who made the payment
Amount Paid Cash received
Date Payment date

The page also shows the total amount and the entry count for the current filter. Filter by distributor and a date range (from / to), and choose how many entries to show per page (10, 25, 50, or 100).


Distributor Balance Tracking

ISPbills maintains a running balance for each distributor based on the following calculation:

Outstanding Balance = Total Card Value Sold − Commissions Earned − Payments Recorded
Component Effect on Balance
Card sold (redeemed) Increases outstanding balance (distributor owes money)
Commission earned Reduces outstanding balance (deducted from what’s owed)
Payment recorded Reduces outstanding balance (cash received)

A positive outstanding balance means the distributor still owes money to the parent operator. A zero or negative balance means the distributor is settled or has overpaid.


Reconciliation

To reconcile a distributor’s account:

  1. Navigate to Recharge Card > Card Distributors and view the distributor’s record.
  2. Check the outstanding balance shown.
  3. Compare with the distributor’s own records.
  4. Record any pending cash receipts via Distributor Payments.

Regular reconciliation (weekly or monthly) ensures distributor accounts remain accurate and disputes are minimised.


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