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Settings → Email Templates stores the reusable messages used by ISPbills email events. Templates are scoped to the current group administrator.
Create or edit a template
Choose an event type—Bill Due, Payment Received, Suspension, Activation, Welcome, or Custom—then enter a subject and HTML body. Plain-text content can also be stored where the form provides it. Enable Active when the template should be eligible for sending.
Placeholders use double braces, for example {{customer_name}}, {{amount}}, {{due_date}}, and {{company_name}}. A placeholder is replaced only when the event that sends the email supplies that value, so preview and test the exact event before relying on it.
The list supports editing and deletion. ISPbills uses the first active template it finds for the relevant event. Keep only the intended version active to avoid ambiguity.
Use the branded preview or test-send controls where available, and confirm Settings → Email Settings before diagnosing delivery.