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The Subscription section covers the monthly fee your ISP pays to use the ISPbills platform. ISPbills is a subscription-based SaaS (Software as a Service) product — you pay a recurring fee to access the platform, receive updates, and get support.
Accessing Your Subscription
Open Subscription Bills in the left sidebar to view your current subscription status, billing history, and outstanding bills. The detailed self-service portal (plans, add-ons, invoices, and payment) opens at /portal; see the Subscription Portal Guide.
What Is the ISPbills Subscription?
When you register your ISP on ISPbills, you are subscribing to the platform. The subscription covers:
- Access to the full ISPbills admin panel
- Hosted RADIUS (FreeRADIUS) server managed by ISPbills
- Cloud hosting of your ISPbills instance (if on the cloud plan)
- Platform updates and new features
- Technical support from the ISPbills team
- Customer portal and mobile app access for your subscribers
Subscription Tiers and Pricing
ISPbills offers multiple subscription tiers based on the number of customers and features required. Pricing is charged in BDT (Bangladeshi Taka) for ISPs in Bangladesh.
For current pricing details, visit ispbills.com/pricing/
Additional Charges
VPN Accounts
If your routers are behind NAT and require a VPN tunnel to connect to ISPbills, each active VPN account can carry an additional per-account monthly charge. The exact rate follows current ISPbills pricing and is reflected on your subscription invoice, so confirm the figure at ispbills.com/pricing/ or with support rather than relying on a fixed number here.
VPN accounts are managed under Network > VPN Accounts in the sidebar.
How Billing Works
- Subscription fees are charged monthly.
- Your subscription bill is generated automatically each month based on your active plan and usage.
- Bills appear on the Subscription Bills page (and under Invoices in the
/portalself-service portal).
Viewing Your Current Subscription Bill
- Open Subscription Bills in the sidebar.
- The page shows your current plan, the next billing date, and any outstanding amount.
- Click on a bill to see the full breakdown (base plan, VPN accounts, any add-ons).
Paying the Subscription Bill
To pay an outstanding ISPbills subscription bill:
- Open Subscription Bills.
- Under the unpaid bill, click Pay Now.
- Choose your payment method (bKash, bank transfer, or as directed by ISPbills support).
- Complete the payment.
- Once payment is confirmed, your subscription is extended and your account remains active.
If you have any issues with payment, contact the ISPbills support team directly via the Contact page.
What Happens If Your Subscription Lapses
If a subscription bill is not paid by the due date:
| Stage | What Happens |
|---|---|
| Grace period | Your account remains active for a short grace period after the due date. |
| Access restriction | After the grace period, access to the admin panel may be restricted or suspended. |
| Service disruption | If the account remains unpaid, your customers’ internet service may be affected as the RADIUS server is part of the ISPbills platform. |
To avoid service disruption, ensure your subscription is paid on time every month. Set a reminder a few days before the billing date.
Upgrading or Changing Your Plan
To upgrade to a higher tier or change your subscription plan:
- Open Subscription Bills, or the
/portalself-service portal. - Review the available plans.
- Contact the ISPbills support team to process the change, or follow the in-platform upgrade flow if available.
For the current self-service dashboard, plans, add-ons, invoices, referrals, notification preferences and support workflow, see the Subscription Portal Guide.