Complaints → Archived Complaints lists inactive complaint records for the group. Managers and NOC users operate within their group administrator’s complaint scope.
Filter by complaint category, year, and month. You can display 10, 25, 50, or 100 rows per page; the default is 50. Open a complaint from the list to review its recorded customer, assignment, messages, and status information.
Archived does not mean deleted. Use this page for historical support review and reporting, and reopen or otherwise change a complaint only when the action is available to your role on the complaint record.
If an expected complaint is missing, first check the active complaint list and confirm that the selected category and period match its saved record.
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