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The Expiration Notifier automatically sends an SMS to customers a set number of days before their internet package expires. It is designed primarily for recharge-based and fixed-duration customers — those who buy a package for a fixed period (for example, 7 days or 30 days) and must renew before it runs out. Timely reminders encourage renewals before the package lapses.
How It Works
A scheduled task checks package expiry dates once a day. A customer is reminded when the number of days until their package expiry is exactly the configured Notify Before value, and when the customer matches the selected connection and billing types. No manual intervention is required after configuration.
Configuration
Open the Expiration Notifier page. It has the following fields:
| Field | Meaning |
|---|---|
| Status | active enables the notifier; inactive turns it off. |
| Connection Types | Tick the connection types to include (PPPoE, Hotspot, StaticIp). Only ticked types are notified. |
| Billing Types | Tick the billing types to include. Only ticked types are notified. |
| Notify Before | The number of days before expiry at which the reminder is sent (e.g. 3 reminds three days before expiry). |
Click Save after making changes. The updated settings apply from the next daily run.
Message Template
The reminder text is not edited on the Expiration Notifier page. It comes from the Expiration Notification template on the Event SMS page. Edit that event’s message to change the wording. The supported tokens are:
| Variable | Replaced with |
|---|---|
[COMPANY_NAME] |
Your company name |
[EXPIRATION_DATE] |
The customer’s package expiry date |
[HELPLINE] |
Your support helpline number |
Example message:
Dear customer, your package will expire on [EXPIRATION_DATE]. Please recharge before expiry to stay connected. — [COMPANY_NAME], helpline [HELPLINE].
If the Expiration Notification event is disabled on the Event SMS page, no reminder text is produced and nothing is sent, even when the notifier is active.
Notes
- Customers are matched on the package expiry date stored in their profile. Ensure expiry dates are correct when packages are assigned or renewed.
- SMS credits are deducted per reminder sent. Monitor your SMS balance to keep the notifier working.
- The SMS gateway must be active and configured under Settings → SMS Gateway.