Settings and IntegrationsProduct guide

Data Policy

Get help

Settings → Data Policy displays the in-product retention and confidentiality notice. It is available in the Super Admin, Group Admin, Operator, and Sub-operator interfaces and contains no editable controls.

The published notice states that:

  • an account whose subscription remains suspended for more than three months is automatically deleted;
  • card-distributor payments, account cash-in and cash-out history, customer bills, customer payments, customer complaints, and SMS history older than eleven months are purged;
  • expense history, income history, SMS payments, and subscription-payment history older than twenty months are purged; and
  • the parties will not disclose clients’ confidential information.

Treat the page as the product’s stated policy, not as a purge dashboard: it provides no job status, exceptions, restore action, or export. Preserve any records your legal, tax, or operational obligations require before their retention window, and contact the responsible administrator if you need confirmation of a purge or recovery procedure.

Need help applying this guide?Browse related guidance or ask the support team for help.