Logs → Disconnect Log records customer session disconnects visible to your group. Rows are ordered newest first and show time, username, reason, and NAS IP.
Search matches username or reason. The list shows 50 records per page and has no date-range filter. Use the CSV download control to export all records matching the current search.
When investigating an unexpected disconnect, compare the time, username, reason, and NAS with the customer’s connection state and router logs. The saved reason describes the recorded disconnect request or outcome; do not treat it as proof of the underlying network fault without corroborating evidence.
Need help applying this guide?Browse related guidance or ask the support team for help.